Howdy Partner! Below you’ll find answers to common questions about shopping at ROPER Western Apparels Sale. If you don’t find what you’re looking for, our ranch hands (customer service team) are always ready to help at [email protected].
Product Questions
What types of Western apparel do you offer?
We offer a full range of authentic Western wear including boots, apparel, accessories, dresses, outerwear, and clothing for men, women, boys, girls, and infants. Whether you need rugged workwear or stylish Western fashion, we’ve got you covered.
How do I know what size to order?
Each product page includes detailed sizing information. We recommend checking these measurements against your favorite fitting garments. If you’re between sizes or unsure, we suggest sizing up for the most comfortable Western fit.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. After shipping:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
- Free Shipping (orders over $50 via EMS): 15-25 business days
Do you ship worldwide?
We sure do! We ship to most locations worldwide, except some Asian countries and remote areas. Wherever you’re hanging your hat—from Texas to Tokyo—we’ll get your Western wear to you.
Returns & Exchanges
What’s your return policy?
If your gear doesn’t fit right or isn’t what you expected, you’ve got 15 days from delivery to start a return. Items must be unworn, unwashed, and in original condition with tags attached. We want you to be as happy with your purchase as a cowboy with a fresh pair of boots!
How do I initiate a return?
Send an email to [email protected] with your order number and what items you’d like to return. Our ranch hands will guide you through the process faster than a mustang at full gallop.
Payment & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal, making checkout as easy as riding a well-trained quarter horse.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your information tighter than a cowboy’s grip on the reins during a rodeo.
Contact & Support
How can I contact customer service?
Our ranch hands are always ready to help! Email us at [email protected] for any questions or concerns. We typically respond faster than a jackrabbit on the prairie.
Where is your store located?
Our ranch headquarters is at 1265 Xavier Avenue, Hayward, US 94545. While we primarily operate online, you’re always welcome to visit if you’re in the neighborhood!
“We don’t just ship packages—we deliver the spirit of the West. From our hands to your home, with care in every stitch and every mile.”
The ROPER Western Apparels Sale Team